Subprocessors
Subprocessors.
Last updated: 17 May 2026. These are the third parties we rely on to deliver the Winback service. When this list changes we notify customers at least 30 days in advance.
| Provider | Purpose | Location | Transfer |
|---|---|---|---|
| Vercel Inc. | Application hosting and edge delivery | United States (global edge) | EU Standard Contractual Clauses |
| Neon Inc. | Managed Postgres database | United States (AWS us-east-2) | EU Standard Contractual Clauses |
| Anthropic PBC | LLM classification of cancellation reasons, cancellation-theme clustering, and cancellation-winback email drafting | United States | EU Standard Contractual Clauses |
| Resend Inc. | Transactional email delivery and inbound parsing | United States | EU Standard Contractual Clauses |
| Stripe Inc. | Stripe Connect Standard OAuth connection to customer Stripe account, webhook delivery for cancellation + payment-failure events, and billing of Winback platform + performance fees on Winback's own Stripe account | United States / Ireland | EU Standard Contractual Clauses |
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