Cancellation winbacks
Every cancellation triggers a short exit email asking the customer why they left. WinbackFlow classifies each reply into a theme and remembers who asked for what. When you later ship something that matches a theme, we email the specific subscribers who cited it. One targeted follow-up per match — no blast, no drip.
No drip sequences. No AI replies. We email a subscriber only when you’ve shipped what they asked for.
The moment a subscriber cancels on Stripe, WinbackFlow sends one short exit email asking why they left — and stores the reply alongside their plan, tenure, and account history.
Every cancellation lands instantly — who cancelled, what they were paying, how long they’d been with you, and the reason they gave on the way out. That one exit email is the only thing the subscriber hears from us at this stage. After it’s sent, WinbackFlow goes quiet until you ship a fix.
AI groups cancellations into themes you can act on — 'wanted Slack integration', 'price too high', 'missing API access' — and shows you which themes are growing.
Free-text exit reasons aren’t useful one-by-one; they’re useful as patterns. WinbackFlow rolls individual cancellations into themes you can read at a glance:
The themes tell you what to build — ranked by lost revenue, not gut feel.
You log a shipped improvement that addresses a theme. WinbackFlow emails the specific subscribers who cited that theme — one targeted message each, in your name.
Single email per matched subscriber. No drip. No conversation. The email names exactly what they asked for and what you’ve done about it.
Sent from our verified sending domain with your name on the From line. Subscriber replies route to your normal inbox — WinbackFlow doesn’t intercept or auto-respond. The conversation from there is between you and them.
Our AI groups cancellation reasons into themes — so when you fix something, we email only the customers who specifically asked for it.
Wanted a first-party Slack app with channel routing, not the Zapier workaround.
“Cancelling — ping me when there’s a proper Slack app.”
Live Slack app · two-way sync · per-channel routing.
Shipped 3 days ago — sent in your name, from your domain.
Plus a discount fallback for price-cancellers — pick a Stripe coupon, we apply it on reactivation.
A snapshot below. Click “Explore the dashboard” for the full preview with the per-subscriber drawer.
One flat monthly fee priced by your MRR — $0 until we've recovered your first customer, unlimited recovery volume on every tier, cancel anytime. See full pricing →
Stripe Connect Standard · No card at signup.